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Learn more about House of Techs and  The most Frequently asked question 

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FAQ

Frequently Asked Questions

COMPANY

How long has House of Techs been in business? 

House of Techs has been in business for over 10 years. 

 

Does House of Techs offer on-site services? 

Yes, we offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site. Most other issues can be handled remotely. 

 

Does House of Techs provide support for products that were not purchased through House of Techs? 

Yes. We support products that were purchased from other manufacturers or businesses. 

 

Does House of Techs offer free estimates? 

Yes. We will evaluate your requirements and give you a written competitive quote within 24 to 48 hours. 

MANAGED SERVICES

What if I already have IT staff? 

No problem! We can supplement your in-house staff and arm them with powerful monitoring and management tools. 

Are Managed Services right for me? 

Just ask yourself a few questions: Do you worry about backups or Viruses ? System downtime? And general unproductive business hours? Give us a call and we will assess your business for free and build a custom plan to help you sleep better! 

Does House of techs offer SaaS or Cloud solutions? 

Yes, we will tailor a solution just for your company and utilize all the technologies at our disposal. 

Does House of Techs offer hosting services? 

Yes. We will evaluate your requirements and give you a written competitive quote within 24 to 48 hours. 

What are Managed Services? 

Managed Services is the practice of outsourcing day-to-day IT management and Computer Network Tech Support as a cost-effective method for improving business operations. This allows you to have a team of highly skilled network engineers and computer technicians serving you at a fraction of the cost of a full-time Information Technology staff. 

CONSULTING


My company has very proprietary information, which I do not want to leak out. Do you sign non-disclosure agreements? 

Of course! We will sign Business Associate Agreements (BAAs) and Non-disclosure agreements! We understand your need for security and compliance with regulatory guidelines. 

 

If House of Techs can offer so many different solutions for my company how do I know which is best for us? 

We will work directly with you and educate you on the possible pros and cons of each and every solution and recommend one that we determine to be best for you. 

 

Does House of Techs work on hourly rates as well as Managed Services? 

Yes, we also are able to service project-based work. 

 


Does House of Techs also sell equipment? 

Yes! We can select and order in the perfect equipment to meet your needs. 

TECHNICAL SUPPORT

Can House of Techs offer 24/7 Tech Support? 

Yes, call us for details and pricing. 

Can House of techs provide remote access to employees? 

Yes, free remote access to employees is included in Most of our service packages. 

 

Why do I need proactive service? 

Proactive service is the key to minimizing critical application and service downtime. The other key advantage is optimizing employee productivity, if House of Techs can make your employees even 5% more efficient by constantly optimizing and monitoring the health of their workstations a small business could make thousands of dollars more in a year. 

 

What is the difference between a reactive support team and a proactive one? 

A reactive support team will simply wait until something goes wrong, and then fix the issue, causing you unneeded downtime and loss of money. A proactive support team is working on your computer systems 24/7, constantly running optimization tasks, monitoring for minor changes in software and hardware to identify problems before they turn into downtime and lost money. House of Techs specializes in proactive support. 

We're Here To Help!

Office

1235 Divi St. #1000 San Francisco, CA 94143

Hours

M-F: 8am – 10pm S-S: Closed

Call Us

(235) 396-0987